We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Amdocs,, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.

Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Al Faris’s CRM practice possesses significant experience implementing CRM solutions in a variety of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.

Sales Management

Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.

Customer Support & Services

Improve your customer experience by using our case management, field service management and self-service management solutions.


Automate business processes and increase productivity using proven BPM workflow management tools and integration software packages and our cross-industry expertise.

Marketing Automation

Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.

Enterprise Data Management

Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign Enhance customer relationships with a single, accurate and trustworthy version of your data.

Our Products

Mobile Banking

As one of the leading mobile banking software providers, Al Faris is at the forefront of this exciting technology. Half of our 50 staff is involved in research and development, thus Al Faris is always focused on ensuring that we remain at the leading edge of technology, delivering modern solutions which provide our clients with a competitive edge.

School Manager

The educational publishing sector is growing. Our publishing services include online content delivery and digital products and services. We also offer organized repositories of learning assets; mobile content for textbooks, tablets and smartphones; learning analytics; and the use of collaboration and connected communities to share knowledge and contain costs.

SABB Payment Investigation

SABB Payment Investigation is the business evolution of the Payments factory, enabling banks to achieve more with less. Effectively designed processes and architectures allow a bank which is dedicated to the payments business to execute both revenue- and cost-focused initiatives in parallel.

Online Banking

Technological innovation offers you new ways to conduct business, reach customers and share information across the value chain. These innovations allow companies to thrive in the highly competitive consumer products and retail markets.
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