Operational CRM forms a technical tool which provides the benefits of automation of policies and strategies of managing and interacting with customers. Operational CRM enable salesforce, marketing and customer care applications. It is ideal for the pharmaceutical industry, for improving front desk operations.
Our Operational CRM solutions facilitate complete access to customer information providing direct support for needs of people engaging customers on a regular basis.Al Faris seeks to execute your CRM strategy with operational CRM linking back office and front office activities. Let us help you streamline processes by implementing a flawless series of end to end activities supported by different data sources.
We helps you gain a comprehensive view of your customer while customer interaction through complete Operational CRM tools. Customized to your requirements, our CRM solutions help you better profile customers. Benefit from our experience and strategic partnerships with vendors.
Customer Relationship Management systems have evolved multifold over the years from virtually being a contact book to a holistic all-encompassing solution to enhance and nurture relationships with customers. Our primary aim of the Operation CRM system is to automate and integrate the 3 backbone functions of any business: Sales, Marketing and Support.
Our Operational CRM systems basically aim to streamline the business itself in three ways:
Our Finacial CRM helps you enable your people to develop meaningful and enduring relationships with your customers, while helping to improve profitability and operational efficiency. Whether you specialise in offering products for banking, wealth management, or insurance, the best way to attract and retain customers is to deliver an outstanding customer experience.
With Al Faris's Finacial CRM every customer touch-point becomes an opportunity to connect and strengthen your existing and future relationships. Your entire organization can collaborate and gain visibility into the most accurate customer information. This connectivity empowers your organization to engage intelligently and consistently with customers, creating lasting relationships.
Our financial CRM system helps firms manage existing and prospective client relationships and configure sales processes for maximum effectiveness.Your team can access data any time, anywhere, and on any device with selling capabilities.
Unlike traditional business models, financial services doesn’t involve a direct exchange of payment-for-product or payment-for-services. Instead, clients entrust their financial resources into the care of another—electing a particular bank, investment firm, or insurance agency to be the steward of their assets. As a result, financial advisors work according to different priorities than traditional customer advisors. Our Financial services CRM (customer relationship management) software is designed to address the following unique challenges of the financial sector:
Minimizing customer attrition and maximizing revenue, managing compliance with stringent industry regulations and legal restrictions, bringing disparate tools and visibility of customer portfolios into a centralized system.
Combined with a good business model and a staff of well-trained advisors, the right software can make the difference between surviving and leading in the market. Financial CRM systems have direct applications for banking, insurance, lending, and investment firms. It can be used in contact centers, by branch representatives, advisors, consultants, and even mobile agents. This top-to-bottom utility means that firms can adopt CRM as a company-wide solution, not just a specialized tool for upper management. And yet, the ability to customize access permissions and data workflows also makes CRM distinctly valuable to users in different levels of business hierarchy.
Speaking directly to each individual customer is the key to successful marketing. Campaign management tools allow you to target thousands - or millions - of individuals with just the right message. You can quickly and cost-effectively design, execute, and measure customer - driven communication strategies across all of your channels, online and offline. Campaign's integration with Digital Analytics allows cross - channel, multi-wave marketing campaigns to make easy use of digital behavior data to improve campaign targeting and relevance.
Our digital distribution and digital marketing experts will work with you to create an effective and efficient online strategy. They will define the marketing support required to increase awareness with your target audience and deliver a higher return on you online marketing effort.
Whether it’s a single promotion or a long-term campaign, our experienced team will manage the complete campaign process, from initial concepts to implementation, monitoring and reporting. And it will ensure your strategy is aligned with your brand’s image and objectives.
An adequate marketing campaign management helps target accurately one's future customers and establish appropriate marketing offers. The marketing campaign management tool gives the possibility to share out the work between all collaborators. The marketing campaign management tool manages and stores all primal information for the enterprise and facilitates the sharing between the actors in the enterprise.
Our ERM brings all business operations into a single simple solution, from estimating to scheduling, purchasing, shipping and even customer management and accounting, with its easy-to-use solution. Designed specifically for job shops, contract and a variety of make-to-order manufacturers, Al Faris’s comprehensive ERP helps job shops run more smoothly, while increasing both productivity and profits.
Al Faris simplifies estimating, allowing users to create both "quickie quotes" and complex estimates on labor, overhead, material, etc., that can be faxed or emailed with attached drawings or pictures. These quotes can be automatically turned into orders, with no double entry required.
At Al Faris , we approach each implementation in the true spirit of partnership, and work closely with our clients to ensure that the quality of services delivered exceeds their expectations. As many of our clients will testify, our strong commitment to investing in long-term relationships has been the cornerstone of many successful implementations. Our consultants will assist you through the various stages required to integrate the SAP system with your front-end and back-end environment – from the initial blueprinting stage through the configuring, customizing, testing, production, and post-implementation stages.
An end-to-end Enterprise Resource Planning (ERP) must be able to address multiple layers of your business and increase the efficiency of your work-force. We work to improve your organizational resources to help you achieve maximum productivity and revenue. Our extensive experience in business processes optimization is a result of technologies which have been implemented. From production companies, education and real estate, Our product extends comprehensive and effective solutions to trading companies.
The ERP development team at Al Faris, a leading ERP firm in Dubai, designs solutions that enable companies of all sizes to integrate data across the organization. Our ERP development team creates EPR solutions that are powered by analytics tools, which in turn offer you insights into your key business indicators.
The advantages you reap by choosing us,are:
We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Amdocs, Salesforce.com, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation and maintenance to testing, upgrades and managed services.
Building a solid CRM foundation is no easy task. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals. Al Faris’s CRM practice possesses significant experience implementing CRM solutions in a variety of industries around the world. We can help your company on a broad range of CRM priorities, from sales management to marketing automation to customer support and service.
Improve customer interactions and boost revenues with sales management tools for compensation, territory management, partner management and sales performance management.
Improve your customer experience by using our case management, field service management and self-service management solutions.
Automate business processes and increase productivity using proven BPM workflow management tools and integration software packages and our cross-industry expertise.
Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign management, list management and lead generation.
Make sure the right messages are delivered to the right customers through the right channels. Leverage our solutions for campaign Enhance customer relationships with a single, accurate and trustworthy version of your data.